Returns Policy & Shipping - NeoPro Cycling

Return Information

We're here to make your life as easy as possible when selecting the kit you like. Anything purchased online must be returned to us within 30 days of purchase. We will provide a full refund to the original payment method and you can re-purchase the product that the correct product.

Things to Consider

• We recommend you check all of your NeoPro items thoroughly when first received. Our kit is a race cut and designed to be tight. 

• If the item is unworn, in brand new condition, with tags attached and in original packaging, it may be returned within 30 days for a refund via the original payment method. Returns will be rejected if they do not meet these requirements.

• Worn, damaged or altered apparel cannot be exchanged or refunded. This includes deodorant, moisturiser, makeup, or fake tan marks. 

• If the return is rejected the buyer will need to pay return shipping. 

• Apparel without a proof of purchase may not be exchanged or returned.

• If you deem your item to be a warranty concern, please contact us via neopro@neoprocycling.com. Warranty only covers the structural integrity of the garment. This does not include wear and tear and loose threads.

• If the product is faulty, we’ll meet our obligations under the Consumer Guarantees Act to provide a remedy in terms of a replacement.

• The buyer will need to pay shipping costs on a return.

• Please return items neatly, in a respectable manner.

• We do not accept returns on socks.

We have tried to make returns as simple as possible for you! Start your return by clicking here

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